Slippery Rock Gazette

BB Industries’ (BBI) quickly growing Tech Support program expands upon its CNC support to include inline tooling. The team includes industry veterans Peter Hauser, Director of CNC and Technical Services; Jerry Herring, CNC Tech Support; Josh Hart, CNC Tech Support and Ken Bloom, Inline and  CNC Tech Support.

Peter Hauser Director of CNC & Technical Services	Jerry Herring CNC Technical Support	Josh Hart CNC Technical Support	Ken Bloom Inline & CNC Technical Support

Here’s what Alex Camarre, Operations Manager at Buffalo Granite & Marble in North Tonawanda, New York had to say about the BB Industries’ CNC Support Service. “The support we’ve received from Peter Hauser has been unbelievable. Most other companies make you pay for the knowledge of their technicians and they will set you up just enough to get you started. BBI and Peter’s support really aims to maximize the efficiency of the equipment you already have. It is incomparable to any other service our company has received. We have seen improvements up to 50 percent on our INTERMAC CNC run time. On top of that, we are now able to take most of our pieces off the machine without further hand polishing needed.” 

“Having the ability to speak to people with experience like Pete and Jerry on the BB Industries CNC support team has definitely made things easier for me and our Konkus Marble CNC team,” said Konkus Marble CNC department manager. 

“Their guidance has helped us to run our machines faster, increase our production, and our CNC tooling life has drastically improved. We have also been able to run quartzite with no issues, which is a significant improvement for us. 

‘It has been wonderful to be able to not stress or worry because I know that the BBI team makes themselves available when we have issues, and they are only a text away. They are there for us like an extension of our department, and they help us get the job done.”

“As BB Industries continues to grow strategically, we are making significant investments to bring in industry experts to expand technical training and installation for our customer partners,” said BBI CEO and President Rick Stimac. “Our focus is developing and enhancing industry-leading products and services that solve customer issues.” 

“We are not aware of any other tool vendor who is providing this level of tech services to its customers,” said Jeff Dykstra, BB Industries, VP of Sales and Marketing. “We know our experience can bridge the gap on training for inline tooling by working with manufacturers and fabricators.” 

Since its beginning in 1994, BBI’s philosophy has been to offer the best customer service and the best value for the money. This is done by delivering exceptional products and first-class service to our partners in the stone, tile, and concrete industries. For more info, visit BBIndustriesLLC.com and https://www.facebook.com/BBIndustriesLLC.USA .